Everything you need
to know.

VoiceFlo is an AI-powered voice receptionist built specifically for medical and dental practices. It answers every inbound call instantly — booking appointments, collecting patient intake information, verifying insurance, managing your cancellation waitlist, and sending automated reminders. It works 24/7, speaks English and Spanish, and syncs directly with your practice management system.

VoiceFlo currently supports English and Spanish, with 20+ additional languages coming soon. The moment a patient speaks, VoiceFlo automatically detects their language and switches seamlessly — no scripts, no delays, no language selection menus.

Yes. VoiceFlo uses advanced conversational AI with a natural, warm voice that reflects your practice's tone. Patients consistently report the experience feels seamless and professional. VoiceFlo picks up in under 3 rings and handles the full conversation without hold music or robotic prompts.

The moment a cancellation is received, VoiceFlo's smart waitlist engine activates automatically — calling waitlisted patients in priority order, offering the newly freed slot, and booking the first patient who accepts. Average slot fill time: under 18 seconds. No staff involvement required.

Absolutely. VoiceFlo operates 24/7, including evenings, weekends, and holidays. Over 40% of appointment requests happen outside business hours — VoiceFlo captures every one, books directly into your schedule, and delivers a full overnight summary to your team each morning. Zero staff overtime. Zero missed opportunities.

During the booking call, VoiceFlo collects everything your front desk would normally gather on paper — full name, date of birth, insurance member ID, medical history, medications, and allergies. All data is structured and synced to your PMS before the patient arrives. No paper forms. No manual data entry.

Most practices go live within 7 days. Our onboarding team handles the technical integration, configures your scheduling rules, and trains VoiceFlo on your specific workflows. You don't need any technical expertise — we manage everything end-to-end.

No. VoiceFlo works with your existing phone number via call forwarding. Patients call the same number they always have, and VoiceFlo answers seamlessly. You can configure rules for when VoiceFlo takes over — all calls, overflow only, after-hours only, or any combination.

Yes — extensively. VoiceFlo can be configured with your practice name, provider names, scheduling rules, appointment types, new vs. returning patient workflows, insurance requirements, and more. Your AI receptionist sounds and behaves exactly like a member of your team.

VoiceFlo is designed to handle the vast majority of routine calls. For complex situations it cannot resolve, it intelligently escalates — transferring to a live staff member, scheduling a callback, or taking a detailed message that's immediately routed to the right person. No call falls through the cracks.

VoiceFlo integrates bi-directionally with all major practice management systems including Open Dental, Dentrix, Eaglesoft, Curve Dental, Carestream, Kareo, DrChrono, AdvancedMD, and more. Appointments appear instantly in your PMS — no manual entry required.

Yes. VoiceFlo maintains a live, bi-directional sync with your PMS. When a provider's availability changes, VoiceFlo knows immediately. When VoiceFlo books an appointment, it appears in your system instantly. No double bookings. No stale calendars.

Yes. VoiceFlo collects insurance member IDs during intake and can trigger automated eligibility verification. Results are attached to the patient record before their visit, saving your front desk significant time on day-of check-in.

VoiceFlo is priced on a simple monthly subscription — no setup fees, no per-call charges, no surprises. Plans are tailored to your practice size and call volume. Book a demo to get a custom quote based on your specific needs.

Yes. We offer a guided pilot program where VoiceFlo is fully configured for your practice and you can experience real call handling before committing. No credit card required to get started.

No. VoiceFlo is month-to-month with no long-term contracts required. We're confident in the results — most practices see a positive ROI within the first 30 days from recovered revenue alone.

Every plan includes: 24/7 AI voice call answering, smart cancellation waitlist, real-time PMS booking sync, after-hours coverage, digital patient intake, live analytics dashboard, insurance verification, 20+ language support (coming soon), appointment reminders & recalls, HIPAA & SOC 2 compliance, and no-show reduction follow-up.

Yes — fully. Every call is encrypted end-to-end. Patient data is stored in HIPAA-compliant infrastructure, and a Business Associate Agreement (BAA) is included with every plan at no additional cost. Our SOC 2 Type II certification means enterprise-grade security is built in, not bolted on.

Only authorised personnel at your practice can access patient data through the ClinicFlo dashboard. All access is role-based, logged, and auditable. ClinicFlo never sells or shares patient data with third parties under any circumstances.

Call recordings and transcripts are stored in encrypted, HIPAA-compliant storage. Retention periods are configurable based on your practice's policies. You can access, download, or delete recordings at any time from your dashboard.

Every ClinicFlo customer gets a dedicated onboarding specialist, ongoing account management, and access to our support team via email, chat, and phone. We don't disappear after setup — our team actively monitors your account and proactively flags any issues.

ClinicFlo maintains 99.9% uptime SLA with redundant infrastructure across multiple availability zones. In the unlikely event of an issue, calls automatically fall back to your existing phone system so no call is ever missed. You'll receive immediate notification and our team responds within minutes.

Absolutely. Book a 30-minute live demo and we'll walk you through VoiceFlo handling real patient calls, show you the analytics dashboard, and answer every question your team has. No sales pressure — just a real look at how VoiceFlo works.